LATE ARRIVAL POLICY

Appointments will be held for up to 5 minutes. Beyond 5 minutes from the scheduled start of service, appointments will be forfeited and may be offered to another guest. This may result in a cancelled appointment. Please call 970-460-0253 to verify the techs time/availability

Nail Fixes

If you have a broken/chipped nail within 5 days we will fix it for free. After 5 days we will charge $3 per nail.

CANCELLATION/NO SHOW POLICY

We kindly ask that you cancel (or reschedule) an appointment with at least 24 hours notice. If appointments are cancelled less than 24 hours from the start of service or you fail to show up for your booking, you may be charged up to full cost of the scheduled service. To cancel an appointment, please log in to your account online or call your local studio directly.

Visiting with a group or having a party? Cancelling or rescheduling for groups of 3 or more requires at least 48 hours notice. For parties, please provide 7 days notice for cancelling the party entirely.

NEW TO ONLINE BOOKING?

If you are booking for the first time, you were asked for your credit card information and prompted to set up an account. Your credit card is not used to prepay for your appointment, it is only for holding your reservation. Your account, which requires your full name, an email address, and phone number, allows us to reach out if we need to get in touch. It also makes booking in the future extremely fast and easy, as it retains your appointment history and other helpful information!

Service Guarantee

If you are unhappy with your services/tech please email us with your issues, concerns o. any fixes you would like corrected within 5 business days. I understand confrontation can be stressful, but please let us know as we are a training salon for the Rookie techs. Many of them are still learning UH techniques and growing their talents. Many techs who go to school are only taught basic beginner knowledge and as the owner I am constantly training them. So before you leave a bad or low rated review actually talk to us first. We will be able to meet your expectations with good communication .

urbanhippiebooking@gmail.com